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Support
Our Static Guards
Our static guards play a crucial role in ensuring the safety and security of your premises. Trained to monitor and manage access points, our professional security personnel provide a visible deterrent against potential threats while maintaining a calm and authoritative presence. Equipped with the latests tools and technology, our static guards are vigilant in observing and reporting any unusual activities, ensuring a rapid response to incidents. With commitment to excellence and customer satisfaction, we tailor our static guarding solutions to meet the unique needs of each client, helping to foster a secure environment for businesses across South-East Queensland.
Crime Deterrence
The presence of static guards significantly reduces the likelihood of criminal activity, serving as a strong visual deterrent that discourages theft, vandalism, and other unlawful actions.
Immediate Incident Response
Responding swiftly to emergencies, minimising potential harm and damage by addressing security breaches or incidents as they arise.
Enhanced Customer Experience
In addition to security duties, our static guards can assist guests and employees, providing information and support, which fosters a positive environment for visitors.
Constant Monitoring
Providing round-the-clock surveillance, ensuring comprehensive security coverage that protects your property at all times regardless of the hour.
Access Control Management
Effectively managing entry and exit points, ensuring that only authorised individuals are allowed on-site, which enhances the overall security of sensitive areas.
Comprehensive Reporting
Detailed logs and reports of daily activities and incidents, offering valuable insights that can help improve security strategies and inform future decisions for risk management.
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What does your 24/7 monitoring service include?Our 24/7 monitoring service includes constant surveillance of security alarms and CCTV feeds, immediate response to alerts, and communication with local authorities if necessary.
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What happens during a false alarm?If a false alarm occurs, our monitoring team will attempt to verify the situation. If confirmed as a false alarm, we will document the incident and notify you, so you can take necessary precautions.
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Do you provide monitoring for residential properties?Yes, we offer 24/7 monitoring services for both residential and commercial properties, ensuring comprehensive protection for all types of clients.
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How quickly does your monitoring team respond?Our monitoring team is trained to respond to alarms within seconds, ensuring timely action is taken in case of emergencies.
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Will I be notified when an alarm is triggered?Yes, you will receive a call to your preferred emergency contact, along with updates from our monitoring team.
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Can I access live camera feeds during monitoring?Yes, you can access live camera feeds through your mobile or web portal while our monitoring team observes the situation.
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Can I schedule maintenance during non-business hours?Yes, we can accommodate maintenance visits during non-business hours to minimise disruptions to your operations.
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What maintenance services do you provide for electronic systems?We offer routine inspections, systems updates, trouble shooting, battery replacements and repairs for all electronic systems to ensure they are functioning optimally.
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How often should I schedule maintenance for my security systems?We recommend scheduling maintenance at least once a year. However, high-traffic environments or systems with frequent use may benefit from more frequent checks.
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What should I do if I notice a problem with my system?If you notice any issues with your system, please contact our support team immediately so we can assess and address the problem as soon as possible.
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What types of data and networking services do you offer?We provide network installation, configuration, security solutions, data backup services, and ongoing support to ensure you systems run efficiently and securely.
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Do you cameras have night vision capabilities?Yes, many of our security cameras are equipped with night vision technology, allowing for clear footage even in low-light conditions.
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What type of security cameras are available?We provide a variety of security cameras, including indoor and outdoor cameras, PTZ (pan-tilt-zoom) cameras, bullet cameras, dome cameras, night vision and IP cameras with high-definition video quality.
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How long is the recorded footage stored?The storage duration for recorded footage depends on the system configuration and storage capabilities. Typically, footage can be stored for 30 days or longer with cloud storage options.
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How can I access the camera footage?You can access live and recorded footage through a dedicated mobile app, web portal, or a connected monitor. Our systems allowing for easy retrieval of past recording. Our team can also assist with retrieving camera footage.
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Are the cameras weatherproof?Yes, our outdoor security cameras are designed to be weatherproof, ensuring reliable performance in various environmental conditions.
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Can I integrate the cameras with other security systems?Yes, our security cameras can be integrated with alarms and access control systems to create a comprehensive security solution for your property.
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Can I insert an image, video, or gif in my FAQ?Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
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How do I edit or remove the “FAQ” title?You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
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How do I get started with your mobile patrol service?To begin, simply contact us for a consultation. We'll discuss your specific needs, develop a security plan, and provide a quote for our services.
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What type of properties do you service?Our mobile patrol services cater to a wide range of properties, including residential, commercial buildings, industrial sites and much more.
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How often do your patrols occur?Patrol frequency can be customised based on your needs. We offer options for regular scheduled patrols, as well as on-demand services for heightened security needs.
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Can I customise the patrol service to fit my specific needs?Absolutely! We work closely with our clients to tailor our patrol services to meet their unique security requirements and preferences.
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How do you ensure the effectiveness of your patrols?Our trained security personnel utilise advanced technology for real-time reporting and communication, ensuring a proactive approach to identifying and addressing potential security issues.
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What should I do in the case of an emergency?In the event of an emergency, please call local authorities first. Our patrol team is also equipped to respond quickly to incidents, and we encourage clients to contact us immediately if they observe suspicious activity.
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What areas do you services in South East Queensland?We provide mobile patrol services throughout South East Queensland, covering various commercial and residential locations. Please contact us for specific service areas.
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How do your static guards enhance security for your business?Our static guards provide visible security presence that deters theft and unauthorised access. They conduct regular patrols, monitor entry and exit points, and respond to incidents, ensuring a safe and secure environment for employees and clients.
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What are static guard services?Static guard services involve the deployment of trained security personnel at specific locations to monitor and protect the premises. Our guards deter criminal activity, manage access control, and ensure the safety of employees, students, residents, and visitors.
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Can your static guards assist in emergencies?Yes, our static guards are trained to respond to emergencies, including medical incidents, fire alarms, and security breaches. They are equipped to manage these situations and coordinate with emergency services when necessary.
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How do your static guards ensure safety at construction sites?At construction sites, our static guards play a crucial role in preventing unauthorised access and safeguarding valuable equipment and materials. they monitor entry and exit points, conduct perimeter checks, and maintain a visible security presence to deter theft and vandalism, allowing projects to proceed without disruption.
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What security guard services do you provide for schools?Our static guard services for schools are designed to create a safe and secure environment for students, staff and visitors. Our trained security personnel monitor entrances and exits, conduct regular patrols of the grounds and supervise events. They are also prepared to respond to emergencies and manage any potential safety concerns, ensuring peace of mind for parents and educators.
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What types of facilities do you provide static guard services for?We offer static guard services for a variety of facilities, including corporate officers, educational institutes, construction sites, aged care facilities and much more. Each service is tailored to address the unique security needs of each environment.
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How can I request a quote for your static guard services?To request a quote, please contact us through our website, email or phone. We will discuss your specific needs, conduct an assessment if required, and provide you with a customised quote tailored to your requirements.
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What specific training do your static guards receive?Our static guards undergo rigorous training that includes emergency response protocols, conflict resolution, customer service, and site specific security procedures. This ensures they are well equipped to handle various situations effectively.
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What measures do you implement to protect aged care facilities?Our static guard services for aged care facilities are designed to ensure the safety and well-being of residents. Our guards provide a secure environment by monitoring access to the facility, assisting staff with safety protocols, welfare checks and responding promptly to any incidents. Their compassionate approach helps create a reassuring atmosphere for residents and their families.
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Can I monitor access logs remotely?Yes, our access control systems provide remote monitoring capabilities, allowing you to view access logs and receive real-time notifications via mobil app or web portal.
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How can access control improve security for my business?Access control limits entry to authorised personnel, reducing the risk of unauthorised access and theft. It also allows you to monitor who enters and exits your facility at all times.
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What happens if I lose my access card or forget my code?If you lose your access card or forget your code, you can contact our support team for assistance. We can deactivate lost cards and reset codes to ensure security is maintained.
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What type of access control systems do you offer?We offer a variety of access control systems, including keycard entry systems, biometric scanners(fingerprint and facial recognition), keypad entry systems and mobile access solutions.
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Can I control my alarm system remotely?Yes, most of our alarm systems come with mobile app integration, allowing you to arm, disarm, and monitor your alarm system from anywhere.
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What happens when the alarm is triggered?When the alarm is triggered, it emits a loud sound to deter intruders and sends an alert to our monitoring team, who will assess the situation and contact our mobile patrols.
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What should I do if my alarm goes off accidentally?If your alarm is triggered accidentally, you can disarm it using your key code or through the mobile app. It's important to notify our monitoring team to avoid unnecessary responses.
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What type of security alarms do you offer?We offer a variety of security alarm systems, including burglar alarms, environmental alarms, and integrated alarm systems that connect with other security measures.
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Can I customise my alarm system?Yes, our alarm systems can be customised with various sensors, detectors, and alert methods to meet your specific needs and preferences.
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How do I know if my alarm system is working?Regular testing is recommended. You can perform self-tests or schedule routine checks with our maintenance team to ensure your alarm is functioning properly.